Life insurance enquiries
Discuss which provider channel can explain life cover options.
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Insurance
at your counter.
Help customers reach the applicable insurance enquiry process through Oneness. Product availability and authorised arrangements must be confirmed with our team.
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Insurance · ONENESS SUPERAPPUNDERSTAND THE SERVICE
Connect customers with insurance enquiries
Insurance service channels can cover life, health and general insurance needs. Different products address different risks, so benefits, exclusions, premiums and eligibility must be reviewed for the selected policy.
Health cover enquiries
Help customers request information about health policy terms.
General insurance enquiries
Ask about available motor, travel or other general insurance categories.
AT YOUR COUNTER
A clearer service journey.
Confirm available features and onboarding with our team before offering the service.
Identify the customer’s insurance category of interest.
Direct the enquiry through the applicable authorised process.
Review provider-issued information before any purchase decision.
COMMON QUESTIONSKnow before
Know before
you get started.
Does an enquiry mean cover has started?
No. Cover depends on the insurer’s acceptance and the policy’s effective terms.
Who confirms claims and benefits?
The relevant insurer’s policy documents and claims process govern these details.
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